• Proven ability to lead technical projects from concept through completion
• Excellent communication skills in written, verbal and visual forms
• High degree of technical and computer proficiency
• Highly effective trainer and provider of technical support

• Teacher Credential, Mathematics, Humboldt State University, Arcata, CA, June 1993.
• Bachelor of Arts Degree, Mathematics, Humboldt State University, Arcata, CA, May 1992.
  
  

• Possess advanced skills in all Windows flavors, MacOS, MS-DOS, hardware troubleshooting and installs, HTML, JavaScript, Web browsers, Dreamweaver, Fireworks, Flash, Photoshop, Illustrator, Freehand, Acrobat, BBEdit, PageMaker, Quark XPress, FileMaker Pro, Access, Excel, Word, and common desktop applications.
• Possess essential skills in UNIX, Linux, MySQL, PHP, PERL, Lasso, WebStar, Apache, common protocols (HTTP, SSL, SSH, POP/IMAP/SMTP, FTP), Visual Basic.

Project Management

• Assessing and analyzing client needs and requirements, prioritizing and setting goals and objectives, and providing estimates for budget, resource allocation, timeline and justifications.
• Creating project plans that realistically address dependencies, contingencies and available resources.
• Leading implementation of projects and acting as primary contact to clients.
• Managing design, development and implementation of dynamic and static Web content to support Instructional Computing <http://www.ic.ucsc.edu/>.
• Analyzing new Web technologies for benefits to clients and the university.

Communication, Support and Training

• Resolving complex and difficult client issues or escalating open issues as appropriate, and offering mutually beneficial solutions.
• Managing and providing second-level computer lab technical support.
• Developing and maintaining Web sites and applications as resources for students, staff and faculty.
• Developing and conducting orientations, demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems.
• Supervising and mentoring Student Technicians.
• Writing documentation, guides and outlines of technical procedures and policies.

Site Administration

• Ensuring computer lab and information systems are fully operational and secure.
• Monitoring and analyzing system usage patterns and performance.
• Establishing facility and equipment security and operational policies and procedures.
• Using program utilities to back up, restore and recover data.
• Maintaining database and web servers, including re-installing corrupt or damaged files and applications.

Project Management

• Managing design, development and implementation of dynamic and static Web content.
• Assessing client concepts and providing estimates for budget, resource allocation and timeline.
• Leading implementation of projects and acting as primary contact to clients.
• Analyzing new Web technologies for benefits to clients and the company.

Assessment Data Analysis

• Analyzing assessment data to identify trends in student achievement.
• Collaborating with district and school administrators to direct their limited resources to where they would be most effective.

• Managing design, development and implementation of dynamic and static Web content.
• Assessing client concepts and providing estimates for budget, resource allocation and timeline.
• Leading implementation of projects and acting as primary contact to clients.
• Analyzing new Web technologies for benefits to clients and the company.

Communication

• Resolving complex and difficult client issues or escalating open issues as appropriate, and offering mutually beneficial solutions.
• Developing and maintaining Web sites as resources for newspaper advertisers and subscribers <http://www.SFChron.com>, <http://www.ChronicleEvents.com> and for charity fundraising <http://www.SeasonOfSharing.org>.
• Writing documentation of department and company procedures and policies.

Technical and Computer Proficiency

• Creating Web-based applications for customers, advertisers and the company that incorporate elegant user interface design.
• Writing scripts in Lasso, PHP, PERL, Visual Basic, and FileMaker Pro to generate HTML for a dynamic Web site.
• Creating Web-based forms, managing databases and programming scripts to streamline processes, automate repetitive tasks and eliminate slow, costly paper-based systems.

Support and Training

• Providing computer support to customers who access the Internet through modems and office networks using multiple hardware configurations and operating systems.
• Providing client support for desktop applications.
• Mentoring teammates to learn techniques in Web production.
• Provide hands-on classroom training sessions to co-workers to create, edit and publish Web content on the company intranet.
  
  

• Redesigning and maintaining site for People Power of Santa Cruz County, including ability to accept donations and memberships online <http://www.peoplepowersc.org>, CA. 2005-present.
• Creating and maintaining site for the District 2 Soccer Referee Administration <http://www.d2sra.org>, CA. 2005-present.
• Creating and maintaining site for the Silicon Valley Soccer Complex, including a secure online donation system <http://www.SiliconValleySoccerComplex.org>, San Jose, CA. 2005-present.
• Creating and maintaining site for Best Friends Loveworks <http://www.BestFriendsLoveworks.com>, Vallejo, CA. 2004-present.
• Creating and maintaining site, including photograph gallery, bulletin board and incident report form, for California Youth Soccer Association District 1 <http://www.cysad1.org>, CA. 2003-present.
• Creating and maintaining site, including mailing list and scheduling application, for San Francisco Soccer Referee Association <http://www.sfsra.org>, San Francisco, CA. 1997-present.
• Redesigning and maintaining site, including mailing list and forums, for Monterey Bay Kayaks <http://www.MontereyBayKayaks.com>, Monterey, CA. 2003-present.
• Redesigning and maintaining site for Tahuichi Way Soccer Academy <http://www.tahuichi.com>, Atlanta, GA and Santa Cruz, Bolivia. 2002-present.
• Redesigning and launching site, including photograph gallery, for Floribunda Palms and Exotics <http://www.FloribundaPalms.com>, Mountain View, HI. 2001-present.
• Maintaining site and creating a photograph gallery and referee assignment application, for the San Francisco Cup <http://www.sfcup.com>, CA. 2001-present.
• Creating web forms for the San Francisco Bicycle Coalition <http://www.sfbike.org>, CA. 2001-present.
• Creating and maintaining site for California North Referee Administration <http://www.cnra.net>. 1999-2001.

1999 - 2001, District Director of Referee Instruction
California North Referee Administration, CA.

• Directing the referee instruction program for over 200 soccer referees.
• Coordinating the scheduling of facilities, instructors and students for training clinics.
• Developing lesson plans that produce measureable learning results of students and promote independent, life-long learning.

1993 - 1998, Communications Officer
Washington Soccer State Referee Committee, WA.

• Editing, writing and publishing a quarterly newsletter in both print and online formats using PageMaker, file conversion scripts and software, and an HTML editor.

1981 - Present, Referee, Assessor, Instructor
United States Soccer Federation, CA and WA.

1995 - 1996, Administrative Assistant
GNA, Seattle, WA.

1993 - 1995, Teacher
Regular positions at Odyssey Junior High School, Redmond, WA, and Tolt Middle School, Carnation, WA, and substitute positions at five school districts and private schools, WA.